Introduction

Winshark is committed to protecting your privacy and handling your personal information in a manner consistent with applicable law. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your data. The policy forms part of the terms governing your use of the Winshark platform and services.

This Privacy Policy was last updated on May 3, 2024. We may amend it from time to time and will publish changes on the platform. Continued use of our services after any modification constitutes your acceptance of the revised policy.

Information We Collect

• Personal data you provide when registering or using our services, including name, date of birth, address, email address, phone number, and payment details necessary to process transactions.
• Identity verification information and documents to comply with age checks, anti‑fraud controls, and regulatory requirements.
• Transaction data and account activity, including deposits, withdrawals, bets, winnings, timestamps, and device information used to access the platform.
• Usage data and technical data, including IP address, browser type, language settings, referring pages, pages visited, and error logs generated during your interaction with the platform.

How We Collect Information

• Directly from you when you provide information through registration, account management, or customer support interactions.
• Automatically through your use of the platform via cookies, device identifiers, and similar technologies to monitor performance and security.
• From third parties with your consent or as permitted by law, including payment processors, identity verification providers, and fraud prevention services.

How We Use Information

• To operate and maintain the Winshark platform, process transactions, and manage your account.
• To verify identity, assess risk, detect and prevent fraud, and enforce our Terms and Conditions and applicable law.
• To communicate with you about account activity, service updates, and promotions where you have consented or where permitted by law.
• To comply with legal obligations and respond to lawful requests from authorities.
• To improve security, investigate incidents, and enhance the user experience.

Sharing and Disclosure of Personal Information

• With service providers and subcontractors who perform functions on our behalf (such as payment processing, hosting, data analytics, and customer support), under written contracts and data protection obligations.
• With financial institutions and payment processors to facilitate transactions and anti‑fraud screening.
• To comply with legal obligations, regulatory requests, court orders, or to respond to lawful government requests.
• In connection with suspected fraud, security incidents, or other illegal activity, including sharing information with banks, card networks, and relevant authorities as required by law or regulation.
• With affiliates or corporate entities as part of our normal business operations and for service delivery, subject to appropriate data protection safeguards.

International Data Transfers

Personal information collected through the Winshark platform may be transferred to and processed in jurisdictions outside your country of residence. We implement safeguards commensurate with applicable law, including contractual arrangements and, where required, standard data protection clauses, to protect your information. By using our services, you consent to such transfers and processing.

Cookies and Tracking Technologies

• We use cookies, local storage, and related technologies to manage sessions, remember preferences, analyze site usage, and support security measures. Some cookies are strictly necessary for the operation of the platform; others aid analytics, personalization, or advertising.
• You may configure your browser to reject non‑essential cookies. Refusing cookies may limit certain features or functionality of the platform.
• Flash cookies and similar storage mechanisms may be used in limited circumstances; you can manage these settings in your browser or Flash control panel where available.

Data Retention

We retain Personal Information for as long as necessary to provide the Winshark services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements. Retention periods vary by data type and jurisdiction. When no longer required, data is securely deleted or anonymized in accordance with applicable law and internal policies.

Protection of Minors

Our services are not directed at individuals under the age of eighteen. We implement age verification measures during registration and monitor for underage access. If we become aware of data attributable to a minor, we will take steps to purge it in accordance with applicable law.

Security

We implement technical and organizational safeguards designed to protect Personal Information from unauthorized access, alteration, disclosure, or destruction. Measures include encryption in transit and at rest where feasible, access controls, network segmentation, and regular security assessments. We require our contractors and partners to maintain equivalent protections.

Your Rights and Choices

• Access and correction: You may request access to your Personal Information and require corrections to inaccurate data.
• Deletion and restriction: You may request deletion or restriction of processing, subject to legal obligations and legitimate business needs.
• Data portability: You may request a copy of your Personal Information in a structured, commonly used format where legally permissible.
• Marketing preferences: You may opt out of promotional communications; some communications related to the operation of the service may be necessary for security or regulatory compliance.
• How to exercise rights: Requests should be directed through the Help Center within your Winshark account, and we will respond within a reasonable timeframe in accordance with applicable law.

Third-Party Practices

Our platform may integrate services from third-party providers. We do not control the privacy practices of external services and are not responsible for their handling of Personal Information. You should review the privacy policies of any third-party services you access via the platform.

Security Reviews and Compliance

We may conduct security and verification reviews to confirm the accuracy of registration data and to detect policy or legal violations. Such reviews may include cross‑checking information with trusted sources and requesting documentation as necessary. By using the services, you consent to these checks where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will publish the revised policy on the platform and, where appropriate, notify users. The date at the top of the policy reflects the most recent update. Continued use after changes constitutes acceptance, unless otherwise required by law.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact the Privacy Office through the Help Center within your Winshark account. We will respond in a timely manner in accordance with applicable law.